Remote Operations management Jobs • Process Improvement

This role will streamline client lifecycle processes and support broader operational initiatives. You will lead and optimize client onboarding and offboarding processes, create standardized workflows, and collaborate with account teams to resolve operational bottlenecks. The role also includes supporting operational initiatives across a portfolio of companies and managing multiple projects simultaneously.

The Associate Operational Excellence Director will plan and manage initiatives to improve the quality, efficiency, and effectiveness of study delivery. They will develop and implement processes and operational plans to drive operational excellence across the business, collaborating with diverse stakeholders and identifying relevant KPIs to drive data-driven decision-making.

This tactical project management role will be responsible for owning new market launches and practice integrations. Your focus will be to develop detailed project plans and provide cross-functional management to ensure successful execution of de novo launches and M&A/acqui-hire integrations. This position will primarily collaborate with our Practice Operations, Clinical Operations, Real Estate/Development, and Growth teams.

The Scaled Operations team is responsible for primarily reactive policy enforcement, quality assurance, appeals processing, data analysis, agent training, model application, and cross-functional safety initiatives. You'll champion your team of operations and safety experts to manage relationships with business process outsourcing partners, partner with product and engineering to develop new tools, work with internal teams to implement operational procedures, act as the front line for escalations from users and internal teams, develop training for stakeholders, and represent our overall Trust & Safety efforts.

Seeking a strategic, systems-oriented Director of Revenue Operations to lead the re-architecture of our go-to-market (GTM) systems and processes. Reporting directly to the VP of Revenue Operations, this role will manage a team of Sales, Customer Success, and Marketing Operations specialists. You will be a critical driver of operational scale.

Seeking a Senior Manager of Business Process Improvement & Operations to own and optimize our service delivery operations and vendor partnerships. This role is critical in driving efficiency, accountability, and performance of our back-office operations in India and across global third-party vendors while partnering cross-functionally to improve end-to-end service delivery. You’ll be an operational leader who can both envision and execute sustainable process improvements.